RETURN & REFUND POLICY

Last updated: October 1, 2026

At The Distressed Dwelling, we want you to be happy with your purchase. We accept eligible return requests within 30 days of delivery.

Returns

To request a return, please contact us before sending any item back.

Because many of our products are shipped directly by third-party fulfillment partners, the return location may vary depending on the product.

Please do not return an item without receiving return instructions from us first.

Items must be returned in their original condition and, when applicable, in their original packaging. Items that have been used, assembled, altered, damaged after delivery, or are missing parts may not be eligible for return.

Return Shipping

Return shipping costs may vary depending on the product, supplier, reason for the return, and destination.

For returns due to buyer preference—such as changing your mind, ordering the wrong item, or deciding an item does not fit your space—the customer may be responsible for return shipping costs.

We will provide the authorized return location and advise you of any applicable return-shipping charges before the return is sent.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

If an item arrives damaged, defective, or incorrect, contact us promptly and include photographs of the item, packaging, shipping label, and damage when applicable.

Please retain the item and all original packaging until we provide further instructions.

Depending on the circumstances, the resolution may include replacement parts, a replacement item, a partial refund, or a full refund.

Refunds

Once an approved return has been received and inspected, we will notify you regarding your refund.

Approved refunds will be issued to the original payment method. Your bank or credit-card provider may require additional processing time before the refund appears in your account.

Original shipping charges, return shipping charges, and other non-refundable costs, when applicable, may be deducted from the refund unless the return is the result of a damaged, defective, or incorrect item.

Cancellations

Orders may begin processing shortly after they are placed.

If you need to cancel an order, please contact us as soon as possible. We cannot guarantee cancellation once an order has been submitted to a fulfillment partner or has begun processing or shipping.

Final Sale / Non-Returnable Items

Certain items may not be eligible for return, including:

• Customized or personalized products

• Clearance or final-sale merchandise

• Gift cards

• Items specifically identified as non-returnable on the product page

These exclusions are subject to applicable law.

Questions or Return Requests

To begin a return or ask a question about a refund, please contact The Distressed Dwelling using the contact information provided on our website.

Please include your order number, the email address used at checkout, and a brief description of your return request.