SHIPPING POLICY

Last updated: October 1, 2026

Thank you for shopping with The Distressed Dwelling. We work with trusted third-party fulfillment partners and suppliers that ship products directly to our customers.

Order Processing

Orders are submitted for processing after payment is successfully completed. Processing times vary by product and fulfillment partner and are separate from shipping/transit time.

Shipping Rates

Shipping charges, when applicable, are displayed at checkout before purchase. Some products may qualify for free shipping.

Because we work with multiple fulfillment partners, shipping rates and available shipping methods may vary by product and destination.

Delivery Estimates

Estimated processing and delivery times may be shown on individual product pages or at checkout when available.

Delivery estimates are not guaranteed. Carrier delays, weather, holidays, high-volume periods, supplier processing times, and circumstances outside our reasonable control may affect delivery.

Multiple-Item Orders

Products may be fulfilled by different suppliers or fulfillment locations. Orders containing multiple products may arrive in separate packages and at different times.

You will not be charged additional shipping solely because an order is divided into multiple shipments unless additional charges were disclosed during checkout.

Tracking

When tracking information is provided by the fulfillment partner or shipping carrier, it will be associated with your order and may be sent to the email address provided during checkout.

Please allow time for tracking information to become active after a shipping label has been created.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please contact us promptly if you notice an error. Once an order has been submitted for fulfillment or shipped, we may be unable to change or redirect the shipment.

Large and Oversized Items

Furniture and other large or oversized products may have different delivery procedures, restrictions, processing times, or carrier requirements.

Please review applicable product dimensions and delivery information before purchasing.

Damaged Packages

If your order arrives damaged, please retain the product and all original packaging and contact us promptly.

Photographs of the product, packaging, shipping label, and damage may be required so we can work with the fulfillment partner or carrier to resolve the issue.

Shipping Restrictions

Shipping availability varies by product and fulfillment partner. Certain products may not be available for delivery to Alaska, Hawaii, U.S. territories, PO boxes, APO/FPO addresses, or other locations.

Available shipping options are determined by the product and delivery address during checkout.

International Shipping

Our store is currently focused on shipping within the United States. If international shipping is offered for a particular order in the future, shipping charges, taxes, duties, customs fees, or other charges may apply.

Lost or Missing Packages

If tracking indicates that your package has been delivered but you cannot locate it, please check the delivery area and contact the carrier when appropriate. You may also contact us for assistance.

Lost-shipment claims are handled according to applicable carrier and fulfillment-partner procedures.

Returns

Returns require prior authorization.

Do not return merchandise to an address shown on a shipping label unless we specifically instruct you to do so.

The appropriate return location can vary depending on the product and fulfillment partner. Please review our Return & Refund Policy for additional information.

Contact Us

For questions regarding an order or shipment, please contact The Distressed Dwelling through the contact information provided on our website and include your order number.